Shipping Policies & Information

GENERAL INFORMATION:

When you place an order, your order is set as ”Pending”. As soon as we receive your order and payment, we we will mark your order as ”Processing” within our system. Once the order is shipped, its set to ”Completed”. For each status update, you should receive an email with the updated information, and you should check your spam folder if you do not receive it. The e-mail is sent to the e-mail address associated with the individual order and not the e-mail address on your account. If an order is received before 2PM EST then it will be shipped the same day. If it’s after 2PM EST we cannot guarantee same day shipping, however it will then go out the next day. If your order isn’t set to “Processing” in a reasonable time-frame, please contact our support staff as soon as possible in case the order was somehow missed in the system.

Depending on the shipping method you chose, you may receive a guaranteed time-frame for which your order should arrive. If your package arrives after the expected delivery date, please notify us immediately so we can investigate into the cause for this. It is possible that, upon the error residing in the courier, we can attain a coupon for the cost of the shipping for you.

Full orders are shipped in small white padded Uline envelopes. International Purolator shipments are shipped in large Purolator envelopes, containing white padded Uline envelopes.

Each product will come in a plastic bag, properly labelled with the product information. There is no product information on the envelope whatsoever unless the order is shipped outside of Canada. Our business name and return address will appear on each package. We do provide a more discreet option, please see below for more information.